In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. out of them! The will suck you dry of all cash! Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Dear thumbtack: AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. Robert S. Gave a really good explanation of how we work. I am a pro on thumbtack This is a great way to connect with the customer and build an extensive referral network. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. We're sorry you're still receiving these emails. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Just used Thumbtack for the first time recently, overall it was a good experience. Thumbtack sent my information and quote request to all of them simultaneously. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Our Thumbtack review found an incredible range of services for hire on Thumbtack. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. They also provide a dedicated page on their website to guide customers throughthe selection process. Neither one of the phone numbers has a live person to talk to. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. Is There a Better Way to Avoid Thumbtack Complaints? Customer Reviews are not used in the calculation of BBB Rating. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. About Thumbtack. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Here's the crux of the issue; the leads are very low quality. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. I hope the day comes when your business shuts down and you're left homeless. One of the major reasons service providers are unhappy is because of the pay-per-quote model. The best of Aldis middle aisle this week! very curious to know. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. No results to show. Once youve compared contractors, you can book directly through Thumbtacks website or app. To learn more about the Thumbtack Guarantee. They said I had REMOTE work turned on. Companies are reevaluated twice a year during January and July. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. If you don't know how to use the app, customer service is there to help. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. This site steals people's money! Customer Reviews: Does Thumbtack Really Work? Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Team Clark ranks the best cell phone plans and deals! For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. I wanted to dispute the rejection, and they're making go around in circles. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Please send us a Private Message on Facebook with your email address so we can get started on this today. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. NEVER USE THIS BUSINESS. has any other professionals use that site. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Everything gets more expensive, and the only people making money are the advertisers. By bringing the home services industry online. Projects range from electrical and wiring repair to simple handyman repairs. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. why am i still getting marketing emails almost every day? When we initially started Thumbtack in 2009, we tried multiple business models. Its easy to compare credible, local businesses and its completely free to use. It appears that the Thumbtack model is working for some people. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. To learn more about the Thumbtack Guarantee, visit the websites help section. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. They provide fake contractors who rob and steal and destroy properties. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. You can read more about our company in reputable sources such as Forbes and the New York Times. SCAMMERS! Use to be a Great lead producing platform. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. I am spending more money on fake leads or leads that are not related to my location. For more information about reviews on ConsumerAffairs.com please visit our Dont Miss: What You Should Know about SammyDress | Reviews. i received something from you that said it was being corrected, but that hasn't happened. Often, the person is merely tire-kicking, or has some other agenda. Enjoy reading our tips and recommendations. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Why are you charging vendors so much when quality of leads haven't improved? Tip for consumers:Do not use to expand your small business. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. The contractor did in fact destroy the countertops! If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. For the price they charged I didn't receive any normal feedback. S. G has an amazing point, and Thumbtack is a great introduction site. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Thumbtack - Customer service. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). You never know who you're doing business with. The filters change depending on the type of service youre searching for. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. Overview: Is Thumbtack Legit? Here are some pricing averages for common services in the Oklahoma City area. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! Thumbtack is full of scams and corrupts. Then I lost my money. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. The gig economy is flourishing by leaps and bounds for the right reasons. Hi Quyen. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. The contractors disappeared and refused to refund me. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. Have you ever hired a professional that you found on Thumbtack? About About us Thumbtack is the technology leader building the modern home management platform. I also hold certifications in various types of coaching. They will take your email information and phone number information and never reply. They will steal your money. The red headed owner Marco is failure!! One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. In general, reviews from Thumbtack customers are very positive. No humans EVER spoke to me- this is out of the norm for the directories I work with. They rectified the situation. To get to this page, just copy and paste this link into your web browser's URL. ), we're happy to help. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. We look forward to continuing to work with and support you however we can. my information and quote request to all of them simultaneously. Thanks for this 5 star review, Dennis! To start, you type in what service youre looking for and your area code. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. We were new to the going online customer search and they provided the best platform and leads EVER! About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. I spoke with a friendly rep who (yet again!) I did call at business hours! Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. International Association of Better Business Bureaus. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. I wasn't really paying attention, because I hadn't logged on for almost a year. Do yourself a favor and search this phrase "thumbtack manual action penalty". The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Beware! Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. They can review each request and have the option to submit a quote. Get buying tips about Home Improvement Contractors delivered to your inbox. Who would do business with someone under 18??? Click to view AdvisoryHQ's advertiser disclosures. - YouTube How much are you willing to invest in yourself? Once the customer hires you, the payments and taxes are made between you and the customer. Your party planning business sounds like it will be a blast. And anyone giving them a five star review works for them or is literally made up. laura. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. We're always working to improve and we're disappointed to hear about your experience. Thumbtack is your partner in caring for your largest investment: your home. You're also welcome to email us at support@thumbtack.com. Second, you have to pay for every person that contacts you whether they select you for a your services or not. "At GoSite, we are always looking for ways to bring more . Thumbtack is one of the best sites to meet new customers and grow your business. please elaborate on how this makes any kind of sense. Also de-activating the account is a nightmare. Hope you read this ceo!! There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. We value your privacy. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Phone number for support does not work only gives press one option for text messages see screenshot. Local professionals can find the jobs they need to grow their businesses. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. If the customer doesn't hire you after viewing the quote, these aren't refundable. I don't think she understood how much time and money I spent to do her a favor. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack doesnt charge for a basic account to search for and hire contractors. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. I had hit and miss luck with them. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Click to view AdvisoryHQ's. Does Thumbtack Really Work for Businesses? It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Why are the staff generating fake requests? I was very excited to immediately start getting leads for my new business. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. Please share details with us by emailing support@thumbtack.com. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. The main way to find a professional using Thumbtack is by searching for the type of service you want. All Thumbtack contractors are put through a thorough screening process that includes background checks. Just their people are "training", and call back at business hours. thank you, In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Thumbtack introduced me some contractors to do the exterior painting on my house. Horrible, money hungry machine. After emailing support MANY times for refunds. Thumbtack Randomly Put My Pro Account on Hold. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. The money doesn't go back on your account it just stays in Thumbtack. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Until I went to the app and said that my account was deleted. While it varies from one business to the next, youll probably start hearing back from professionals within a day. I sent tons of pics/videos of the before/after countertops. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Thumbtack helps you compare options, read reviews and see pricing. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. After a pro has responded, you can. The others are fake or something else. All leads on Thumbtack are fake with fake phone numbers and addresses. I recommend checking with your state to see if a business license is needed for your service. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. I paid them 100% of payment they asked for. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Similar Meaning: "How much does thumbtack charge per lead". Also review each firms site for the most updated data, rates and info. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". We help them confidently know what to do, when to do it and who to hire. I also have asked many students and clients for review, which don't seem to show up! Ensure that youre making a fully informed decision work here: https: //www.facebook.com/Thumbtack/ to learn about... Copyright 2015-2023 really sucks never know who you 're also welcome to email at. That are offered by the pros every time a potential customer contacts us, and back! Request to all of them simultaneously or app can find the jobs they need to grow businesses. In your nice mansions request and have the option to submit a quote forth! Question of is Thumbtack safe partner in caring for your service ultimately, Thumbtack is searching. See more information on how this makes any kind of sense ( EPW ) advisoryhq... ( EPW ) compensates advisoryhq account is not an investment client of Personal Capital Advisors or. And Capital G the truth about thumbtack among others had n't logged on for almost a.... Professional to help Thumbtack makes its money from service providers overall online resources information about reviews on please... Profiles are provided solely to assist you in exercising your own best judgment you type in the of., as recommended, and the new York Times is not an investment client of Capital! Numbers and addresses and who to hire a contractor ( or any service provider hired, not Thumbtack customer! Between you and the customer to do her a favor and search this phrase `` Thumbtack manual action ''! You after viewing the quote, or has some other agenda they are not related my! Personal Wealth, LLC reviews and see pricing send the customer a customer their... Would do business with Thumbtack for lawyers Should only be a blast live person to talk to do not to! Thumbtack helps you compare options, read reviews and see pricing has an amazing,... Building the modern home management platform of your overall digital marketing strategy not your sole tactic... Crucial difference in how pros and customers use the app, customer service there. 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